WhatsApp Integration with Vtiger CRMTake your communication to the next level!

Instant Connection, Guaranteed Sales


Integrate Vtiger CRM with WhatsApp QR and WhatsApp Business the most trusted messaging platform among businesses and deliver personalized experiences that drive conversions and boost customer satisfaction.
Centralize your conversations, respond faster, and build stronger relationships with your leads all from one place. By integrating WhatsApp into your CRM, you’re not just managing messages you’re building trust, creating opportunities, and closing deals more efficiently.


BENEFITS







Real-Time Chat

Communicate with your leads and customers directly from Vtiger CRM through WhatsApp. Keep conversations flowing smoothly without leaving your CRM.

Chat on Whatsapp through Vtiger on Spl Chats.
 

 

Multiple agents in WhatsApp from vtiger and assignment of users to chats for attention and response.

 

 

Smart Chat Assignment

Your agents connect to WhatsApp from Vtiger and receive chats. Ensure that every conversation is handled by the right agent at the right time.

 

 





Chat Classification by Status

Easily organize and classify your conversations. Assign statuses to each chat for effective tracking and to keep everything under control.

Categorize chats by choosing a status on Vtiger with Spl Chats.
 

 

Convert chat to prospect in Vtiger crm with Spl chats.

 

 

Quick Chat-to-Lead Conversion

Convert WhatsApp conversations into leads within your CRM in seconds. Simplify the process and never miss a sales opportunity.

 

 





Quick Responses with Predefined Templates

Save time and maintain consistency in your replies. Create personalized templates to respond quickly and efficiently.

Respond with predefined templates to your WhatsApp chats through Vtiger co Spl Chats.
 

 

Insert emoticons and documents to messages sent to WhatsApp from Vtiger with Spl Chats.

 

 

File and Multimedia Sharing

Send files, photos, emojis, and more directly through WhatsApp from your CRM. Add a personal touch and keep interactions dynamic.

 

 





Launch Bulk Campaigns

Share promotions, events, or updates in seconds. Select your contacts, create your campaign, and send it through WhatsApp Business fast, effective, and directly to your customers' hands.

Bulk Messaging Campaigns on WhatsApp in Vtiger with Spl Chats
 

 

Classification of unattended WhatsApp chats from Vtiger with Spl Chats.




Pending Chat Tracking

Easily view chats that have not yet been answered by your agents. Don’t leave any customer waiting and ensure effective communication.

 

 

 

 

Chat from Multiple Modules

Interact with your leads, contacts, and accounts from their respective modules. Everything in one place without losing productivity.

Manage WhatsApp chats within each prospect, contact or account from Vtiger CRM with Spl Chats.
 

 

Envío de mensajes automátizados por Whatsapp a través de Flujos de Trabajo desde Vtiger con Spl Chats



Automated Messaging at the Right Moment

Connect with your customers on WhatsApp exactly when it matters most. Set up automated workflows in Vtiger to send personalized messages for payment reminders, case/ticket updates, quote delivery, and more.
Enhance the experience and never miss a moment to engage.

 

 

Available Connection Modes


Our WhatsApp integration for Vtiger CRM supports two connection methods:

  • WhatsApp QR: Scan a QR code from your mobile WhatsApp app and use WhatsApp within Vtiger simultaneously. Ideal for personal accounts and subject to WhatsApp’s usage policies.
  • WhatsApp Business: Use a virtual number or your existing number (note: you won’t be able to use it on your phone simultaneously). This option follows WhatsApp Business usage policies.

Features


WhatsApp Business WhatsApp QR
Login to Vtiger via QR
Cost per message (opening message)
Can be used on mobile phone in parallel
Bulk messaging campaigns *Subject to WhatsApp terms and conditions

You can combine both options. For example, manage 2 numbers via WhatsApp QR and 2 via WhatsApp Business—whatever fits your operational needs.

 

 

Acquire your license Now!


 
 
  • Whatsapp License
  • $85USD/month
 
 
 

 

 

If you need more information or to schedule a Demo, send us the following form. We will contact you shortly.


Frequently Asked Questions

Which option is better for my business: WhatsApp QR or WhatsApp Business?

It depends on your goals:
* WhatsApp QR is ideal for small teams, personalized attention, and immediate use without per-message fees.
* WhatsApp Business is more robust, enabling bulk campaigns, automation, and customer service at scale.
Not sure which fits you best? Contact us and we’ll help you decide.

 

Do I need a WhatsApp Business account?

Yes, if you want to use the WhatsApp Business integration. You’ll also need a Twilio account with access to the WhatsApp Business API.
Create your account here

 

Do I need to purchase a new number to use WhatsApp Business?

Not necessarily. You can use your existing number if it's not actively linked to a mobile app. Alternatively, you can acquire a virtual number to avoid using your personal line.

 

Are there fees for sent or received messages?

Only opening messages sent via WhatsApp Business are charged.
See pricing details here
Messages sent using the WhatsApp QR method incur no additional costs.

Can I use both modes (QR and Business) at the same time?

Yes. You can have multiple numbers active simultaneously—e.g., two numbers via WhatsApp QR and two via WhatsApp Business. This flexibility allows you to scale your communication strategy as your business grows.

 

Can I still use WhatsApp on my phone if I use Spl Chats?

Only if you’re using WhatsApp QR. In the case of WhatsApp Business, the number is managed exclusively via the CRM and cannot be used on your mobile device simultaneously.

 

Is there a long-term contract required?

No. You can subscribe on a month-to-month basis with no long-term commitment. Cancel anytime.

 

Can I send messages through other platforms?

Yes, you can also send and receive messages from Facebook Messenger and SMS. These services are billed separately but work within the same Spl Chats module.

 

What are the server requirements to run Spl Chats?

You’ll need Vtiger version 7.3 or higher, and your server must support ioncube and openswoole extensions. If not, we can install them for you at no extra cost.