Do you want to track and improve your Customer Support team’s performance? With Spl SLAs for Vtiger CRM, you can ensure every request is resolved promptly, keeping your customers satisfied and strengthening their trust in your service.
Monitor how long tickets remain open and check if your team meets the established response times. Gain access to essential metrics like average wait time, total service time, response time, customer satisfaction levels, and much more.
Key Features That Make a Difference
Categories and Subcategories
Define specific response times for different types of cases, ensuring personalized and efficient customer service.
SLA Information Block
Get a clear overview of SLA hours for each case, active days and hours, remaining time until closure, and alerts if SLA times are exceeded.
Customizable Business Hours
Set working days and hours to calculate real response times and optimize your team’s resources effectively.
